To start a return you must meet the requirements stated below:

1. To make a return please go to our return portal here.

2. Contact customer service via email at shop@craftsports.ca with any questions.

3. Send shipment via UPS, FedEx, Purolator or Canada Post.

4. Please allow 6-10 days for receiving and processing.

* Customer is responsible for all shipping costs associated with a return.

** Returns without an authorization return number cannot be accepted.

***All final sale items (40% off or greater) are final sale and not eligible for return.

All products returned to Craft Sports must be in perfect condition.

The product(s) need to:

- Have all of the original labels and tags attached to it
- Be in original packaging
- Be as clean as when it was shipped
- Have no unusual odors or fur/hair
- Be tried-on over underwear for hygienic reasons (Bike Shorts for example)
- Must be complete (both pairs, when applicable)

Returns must also meet all the following requirements:

- Be requested within 30 days of original receipt
- Provide proof of original receipt from craftsports.ca
- The following cannot be returned; worn, washed, damaged or altered items, final sale items, men's underwear/boxers, women's underwear/boxers

All final sale items (40% off or greater) are final sale and not eligible for return. The customer is responsible for all shipping costs associated with returning a product to Craft Canada. Original shipping charges are non-refundable.

*Craft Sports reserves the right to refuse returns that do not respect these conditions upon inspection and ship the product back to the customer at their expense. At our discretion, we may impose restocking fees.

We do not process exchanges. You can however request to return your items as per the above return policy, to the address above. You will receive a refund back to your original form of payment and you may place a new order at any time.

Please do not send damaged or defective items back to Craft. For warranty related issues on items purchased directly from craftsports.ca that are within 1 year of date of purchase, please email shop@craftsports.ca for review by providing pictures of the item to be warrantied, a brief description of the issue and copy of the original receipt.

Approval of all warranty issues are at the discretion of Craft Canada's customer service.

Warranty related issues on items purchased through an authorized Craft dealer need to be directed to the original point of purchase.

Defective items that fall under Craft Canada’s warranty policy will be replaced with the same item free of charge, if that item is no longer available, we will attempt to replace it with a similar item or will offer you a credit of same value towards another item.

The warranty does not apply to the following cases:

- Normal wear resulting from the use of the product (scratches, paint and graphic wear, rips, tears,degradation caused by UV rays, pilling, snags)

- Damage caused by abrasion against surfaces such as a velcro strap, zipper, shoulder bag, backpack or wetsuit

- Damages or failures caused by abuse, negligence, damage caused by chlorine or salt, poor care or maintenance, transformation, modification, accident and/or improper use

- Damages caused by an impact or fall.

As two different promotions can be held one after the other, no price adjustment will be made on previous orders. The indicated prices are subject to change without prior notice. Discounts on selected items are in effect while supplies last or until the end of the given promotion. Note that the promotions may vary between the Canadian, American and International websites.

Monday - Friday: 8am EST - 5pm EST

Customer Service
CANADA – 1-833-312-7725
US - 1-978-524-0032

Email: shop@craftsports.ca